Refund and Returns Policy

All items purchased through our e-commerce website are not returnable, refundable nor exchangeable. All orders are checked before shipping out to our customers to ensure that all items are in order and in good condition. We have adopted services from reliable courier services to ensure that your order reaches you without any defect.

In the event that wrong goods are received, damaged or defected, kindly please contact us at info@nisycoffee.com within 7 days of the receipt of your product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & condition.

All complaints or requests must be made at least 7 days after your have received your product. Any requests after that will not be entertained. To complete your requests, we will require a receipt or proof of purchase, enclosed together with a precise photo of the item purchased and where it has been damaged or faulty. Warranty does not cover normal wear and tear and is valid only for the period of time as stated.